International Shipping

At cacola.store, we proudly offer Free Insured & Tracked Shipping worldwide, so customers everywhere can enjoy our products with confidence.

Please note that while we process orders quickly, international shipping times and customs clearance are beyond our control. In some cases, delivery may take slightly longer due to external factors.

Order Processing

  • All orders are processed within 1–2 business days
  • Order cut-off time: 3:00 PM (EST)
  • Orders placed after this time will be processed the next business day

Estimated Shipping Times

  • United States: 3–9 business days
  • Canada: 3–7 business days
  • United Kingdom: 2–6 business days
  • Australia & New Zealand: 3–6 business days
  • Europe: 4–7 business days
  • Rest of the World: 4–10 business days

📦 Please allow 1–3 business days for tracking information to update after receiving your shipping confirmation.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not liable for packages that are undeliverable due to incorrect, incomplete, or missing address details. Please double-check your information before placing an order.

Marked as Delivered

If your tracking shows that the package has been successfully delivered to the provided address, but you have not received it:

  • Please contact your local postal service (e.g., USPS, Canada Post, etc.)
  • Obtain official documentation confirming the package is lost, stolen, or undelivered

Once this documentation is provided, we will review your case and may offer a replacement shipment at our discretion.

⚠️ In such cases, refunds are not guaranteed.

Import Duties & Taxes

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Refused or Undeliverable Packages

If:

  • The customer refuses delivery, or
  • No delivery attempt is completed in the destination country

We reserve the right to abandon the package, and no refund will be issued.

Contact Us

If you have any questions or need assistance with your order, please contact us:

📧 Email: support@cacola.store